Processing Times
Processing time for orders can vary - a lot of our wares are made to order, so allow up to 3 business days for us to sunprint it.
In rare cases of high demand, it may take us a few days to order in the stock we need. Give us a few extra days if so - but we'll notify you if we expect processing times to change outside of the speculated window.
Depending on stock, we may have some pre-made (still handmade!) wares available - some clothes have been made as examples. These can be dispatched relatively quickly. They're all made with the same love and care, and nothing goes to waste.
Shipping Times
You can choose from a range of shipping providers at checkout, which list their expected shipping times, with quite a few options from expedited to economy delivery.
We only ship within the UK at the moment, but it would be nice to expand at least to the EU in the future.
Shipping & Processing FAQs
My order hasn't arrived?
Contact customer support by replying to your order email, or by logging into your customer account. We will happily investigate orders that haven't arrived within the expected period - though it is also best you contact your shipping provider to chase it up. We can refund or replace in the event an item is lost or stolen!
My order hasn't been dispatched?
It may take a few days for your order to be processed, as we are operating out of a home studio, handcrafting these prints - don't worry! If it's been more than 3 business days, request an update by responding to your order email with your query. In exceptionally busy times, ordering more stock may take a few days - but this ensures we do not waste stock. Good for us, you, and the environment.
My order has arrived damaged / smells odd / doesn't look the same as the listing?
Your order should arrive ready to wear!
It may smell slightly of detergent - this detergent is not harsh and should not irritate sensitive skin, but it is a required part of our process to wash out unexposed dye so your print remains crisp. This can only be achieved with this detergent.
If your wares are visibly damaged, don't hesitate to contact support for a refund or replacement. Be aware that some threads may be present on garments, especially internally around seams - this is normal, just cut them off.
Because this is a hand-dye process, colours and tones of the garment may vary slightly, but not massively. The cotton blanks come to us organic and untreated, so they have a naturally slightly varied tone. This is part of the handcrafted feel - no product is exactly the same, so you'll own something special.